Statistics on the services rendered to the citizens in Citizens Reception Center on April, 2014, the calls received by Switch Center, Call Center (“Hot line” service, phone: 146) of The Ministry of Education, have been anounced. |Ministry of Science and Education Republic of Azerbaijan

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Azərbaycan Xalq Cümhuriyyəti hökumətinin 1918-ci il 28 may tarixli qərarı ilə maarif və təhsil üzrə ilk nazirlik-Xalq Maarifi Nazirliyi yaradılıb. Nazirlər Şurasının 30 iyun 1918-ci il tarixli qərarı ilə Xalq Maarifi Nazirliyinin üç şöbədən (ümumi orta təhsil, ali və orta ixtisas təhsili, peşə məktəbləri) ibarət strukturu təsdiq olunub.

Azərbaycan SSR Xalq Komissarları Sovetinin 28 aprel 1920-ci il tarixli qərarı ilə Xalq Maarifi Nazirliyinin adı dəyişdirilərək Xalq Maarifi Komissarlığı adı ilə yenidən təşkil edilib və ölkədəki bütün təhsil müəssisələri bu qurumun tabeliyinə verilib.

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Statistics on the services rendered to the citizens in Citizens Reception Center on April, 2014, the calls received by Switch Center, Call Center (“Hot line” service, phone: 146) of The Ministry of Education, have been anounced.

According to the statistics, 3961 calls (5 times more than relevant period of 2013) received by Call Center, nearly 5600 calls by Switch Service. 5023 citizens benefited from Citizens Reception Center.

6220 appeals (most of appeals are in inquiry form) of 8984 received by Call Center and Citizens Reception Center, immediately responded and settled operatively. Application (661 pieces), letter (794 pieces) and other documents (223 pieces) have been received and registered from 1678 citizens in Citizens Reception Center. In accordance with the inquiries of 1035 citizens, they have been registered for reception of relevant officials of The Ministry of Education in electronic form. 51 complaints of the citizens have been registered via special program and directed on relevant structure sections of ministry for investigation. 41 of them are connected with different problems on activity of the secondary schools (28 appeals have been received regarign with activity of the secondary schools in Baku).

Most of the calls included the questions on higher and secondary education, list of the documents required for recognition of the diplomas, obtaining of education documents.

It should be noted that, Call Center has been appealed in mostly on Monday (830 calls), Tuesday 924 (calls), Wednesday (846 calls), mostly from 10:00 to 12:00 and from 14:00 to 15:30. Citizens Reception Center has been appealed in mostly Tuesday (1209 appeals) and Wednesday (1150 appeals), mostly from 10:00 to 12:00 and from 14:00 to 16:30.

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Statistics on the services rendered to the citizens in Citizens Reception Center on April, 2014, the calls received by Switch Center, Call Center (“Hot line” service, phone: 146) of The Ministry of Education, have been anounced.

08.07.2015 - 16:52

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